Shipping Policy

Introduction

Welcome to our LED lighting products e-commerce website ("we," "our," "us"). This Shipping Policy outlines the terms and conditions for shipping and delivery of products purchased from our website [your website ECLIPTERRA.COM] (the "Site"). By placing an order on the Site, you agree to the terms of this Shipping Policy.

Shipping Locations

We offer shipping to various locations within the United States. If you have any questions about whether we ship to your specific location, please contact our customer service at info@eclipterra.com.

Processing Time

All orders are processed within 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. Please note that processing times may vary during peak seasons or due to high demand.

Shipping Rates and Delivery Estimates

Standard Shipping

• Shipping rates are calculated at checkout based on the weight and dimensions of your order and your delivery location.
• Estimated delivery time: 10 to 15 business days.

Expedited Shipping

• Expedited shipping options are available for an additional cost.
• Estimated delivery time: 3 to 8 business days.

Please note that delivery estimates are provided by the carrier and may be subject to change. We are not responsible for delays caused by the carrier or unforeseen circumstances.

Shipping Confirmation and Order Tracking

Once your order has shipped, you will receive a shipping confirmation email that includes your tracking number(s). You can track your order by visiting the carrier's website and entering your tracking number.

Shipping Carriers

We use a variety of shipping carriers to deliver your orders, including UPS/FEDEX/DHL/USPS. The carrier for your order will be selected based on the best available service for your delivery location.

International Shipping

At this time, we only offer shipping within the United States. We do not offer international shipping. Please check back in the future as we may expand our shipping options.

Customs, Duties, and Taxes

We are not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages and Lost Packages

We are not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipping carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

Return and Exchange Policy

Our Return and Exchange Policy is incorporated by reference into this Shipping Policy. If you need to return or exchange a product, please refer to our Return Policy for more information on how to proceed.

Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new Shipping Policy on this page. You are advised to review this policy periodically for any changes.

Contact Us

If you have any questions about this Shipping Policy or need assistance with your order, please contact us at info@eclipterra.com .

By placing an order on the Site, you acknowledge that you have read, understood, and agree to be bound by this Shipping Policy.