Return and refund policy

Introduction

Thank you for shopping at our LED lighting products e-commerce website ("we," "our," "us"). We strive to ensure that our customers are completely satisfied with their purchases. If you are not entirely satisfied with your purchase, we're here to help. This Return and Refund Policy outlines your options for returning products and obtaining refunds.

Returns

Eligibility for Returns To be eligible for a return, your item must be:

• Unused and in the same condition that you received it.
• In the original packaging.
• Accompanied by the receipt or proof of purchase.

Return Period You have 30 days from the date you received your item to request a return.

Non-returnable Items Certain items are exempt from being returned. Non-returnable items include:

• Gift cards
• Downloadable software products
• Items marked as final sale

How to Initiate a Return

To initiate a return, please contact our customer service at info@eclipterra.com with your order number and the reason for your return. We will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return your item.

Shipping Returns

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Please email us to confirm the returning address:

Refunds

Processing Refunds Once we receive your item, we will inspect it and notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

Approved Refunds If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Partial Refunds There are certain situations where only partial refunds are granted (if applicable):

• Any item not in its original condition, is damaged, or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at info@eclipterra.com and provide your order number and details of the defect or damage.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at info@eclipterra.com.

Sale Items

Only regular-priced items may be refunded. Sale items cannot be refunded.

Changes to This Return and Refund Policy

We may update this Return and Refund Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new Return and Refund Policy on this page. You are advised to review this policy periodically for any changes.

Contact Us

If you have any questions about this Return and Refund Policy, please contact us at info@eclipterra.com .

By making a purchase on the Site, you acknowledge that you have read, understood, and agree to be bound by this Return and Refund Policy.